General Policy

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These are some general rules that will be applied to every swim lesson client of Hamptons Reliable: 

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• No swim vests, puddle jumpers, or life vests will be used in lessons

• Swim lessons will be conducted at private HOME residences only. No lessons will be taught at any private community pools, the ocean, the bay, etc.

• The recommended pool temperature for lessons is at least 85 degrees Fahrenheit. If your child gets cold easily, it is recommended they wear a swim cap and / or a wetsuit. These items are NOT provided by Hamptons Reliable. The lesson will count if a child refuses to complete the lesson or leaves the lesson due to being cold. 

• Clients can watch the swim lesson from close or afar but must understand that may be too distracting to the student. There should also be as few distractions as possible around the pool area during the lesson. Some distractions include landscaping or family members playing around the pool area while the lesson is being done, etc.

• Any individual or package deal of swim lessons purchased is NON-REFUNDABLE. 

• All package deals must be completed by October 1st of each year. Lessons WILL NOT be allowed to "roll-over" to next season.

• “Test lessons” (to see if an instructor & student work well together) are available and encouraged by Hamptons Reliable! Clients must understand that this will count as 1 individual lesson and will be charged accordingly. This lesson will not count as 1 lesson towards a package deal. If clients are satisfied with the test lesson, they can choose to purchase a package deal separately from the test lesson. 

 

*There is a ZERO Tolerance Spitting policy that applies to every student. If a student spits at an instructor, the lesson will be over immediately and will count as two lessons used (if applicable). If this occurs again, the lesson will end immediately, and any remaining lessons / money will be forfeited to Hamptons Reliable. * 

 

Scheduling Policy

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Hamptons Reliable works seven days a week teaching swimming lessons and lifeguarding private events. There are very few times where Hamptons Reliable can be flexible with the schedule, and clients are asked to reach out as early as possible if they have scheduling conflicts. There is NO guarantee that Hamptons Reliable can honor the change in schedule.

 

• When booking lessons with Hamptons Reliable, clients should pick a day and time that they can commit to every week.      

• Clients should not schedule swim lessons on the same day and time as other summer services (landscaping, bug/tick           spraying, furniture delivery, etc.)

• If clients have a pool that is not heated, lessons are recommended to be scheduled in the early afternoons of most days. 

• If students are still taking naps during the day, lessons should not be scheduled immediately after waking up.

• To be placed on the schedule, clients must pay Hamptons Reliable in advance via any of the payment methods listed below. 

 

Payment Policy

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Prices are determined based on the address of where the swim lesson will be taking place. Prices for half-hour and hour long lessons

are available, but for most students half an hour is more than enough time. Package deals must be paid in full to receive discounted rates via one of the following methods: 

• PayPal (Electronic)*

• Venmo (Electronic)*

• ACH Transfer**

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*Electronic Payments will be REQUESTED by Hamptons Reliable. Clients will look for a Venmo or PayPal REQUEST and hit ACCEPT. Clients WILL NOT SEND any money directly to HRS. 

 

*Hamptons Reliable IS NOT RESPONSIBLE FOR ANY MONEY SENT TO ANY INCORRECT ELECTRONIC ACCOUNT.

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**If paying by ACH Transfer, clients must provide Hamptons Reliable with their email address where an invoice will be sent via Quickbooks. If there are any questions or concerns clients may contact Hamptons Reliable directly.**

 

Cancellation Policy / Rain Policy

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• ​​The cancellation policy for all swimming lessons will operate on a strict 24-hour cancellation policy. Clients that cancel 24 hours or more from the start time of their lesson will not have that lesson count towards a package deal or will receive a full refund if they purchased a single individual lesson (can also re-schedule if possible). Clients that cancel 24 hours or less from the start time of their lesson will have that lesson count towards a package deal or will receive no refund if they purchased a single individual lesson. 

• Hamptons Reliable does not teach any swimming lessons in the rain, thunder, lightning, or any other extreme weather occurrence. Due to frequent inaccurate weather reports throughout the summer, Hamptons Reliable will make a judgement call in the early morning (7-7:30 A.M) of the potential “rain day.”

• Clients who cancel before the judgement call is made that is also within Hamptons Reliable 24-hour cancellation policy will be charged. If clients cancel more than 24 hours from the start time of their lesson, they will not be charged.

• If Hamptons Reliables' judgement call is to cancel the "rain day" lessons, the clients that were awaiting the judgement call will not be charged.

• If Hamptons Reliables' judgement call is to continue the "rain day" lessons (ex. inaccurate weather reporting, change in forecast etc.), Hamptons Reliable will communicate through text with the clients scheduled for that day. If clients are not prepared for lessons to continue that day (turned the pool heater off for the day, student does not want to swim, client made other plans, etc.) and must cancel they will be charged.